Our Unwavering Guarantees: We Stand by Our Work
Rest easy knowing every service we provide comes with clear, reliable assurances. Your satisfaction is not just a goal, it's a promise.
When you choose us, you're not just getting a service; you're investing in peace of mind. We understand that trust is built on transparency and accountability, especially when it comes to the safety and functionality of your property. That's why we've put together a comprehensive set of guarantees, clearly outlining our commitment to quality, durability, and your complete satisfaction.
From the moment our crew arrives on-site until the final handshake, we operate with a dedication to excellence that reflects in every detail. Our guarantees aren't just fine print; they're the foundation of our business, ensuring you receive the high-standard service you deserve, every single time. We believe in our process, our people, and the lasting value we deliver.
How Our Guarantees Work For You
Clear Service Warranty
Every loading dock repair or installation project comes with a 2-year warranty on parts and a 1-year warranty on labor, covering typical wear and tear.
On-Time Completion Pledge
We commit to our agreed-upon timelines. If we miss a deadline due to our fault, we offer a 5% discount on the final invoice for each delayed day, up to a maximum of 20%.
Certified Technicians Only
All repairs and installations are carried out by our in-house team of 12 certified technicians, each holding a minimum of 5 years of industry-specific experience.
Post-Service Follow-Up
Within 3 business days of project completion, our client relations specialist will reach out to ensure everything is operating as expected and address any immediate concerns.
Typical Guarantee-Backed Services
| Standard Dock Leveler Repair Includes diagnostics, minor parts, and 90-day labor warranty. | from $450 |
| Full Dock Leveler Installation Complete unit, installation, and 2-year full warranty. | from $3,500 - $8,000 |
| Preventative Maintenance Package Quarterly inspections, minor adjustments, 6-month issue-free guarantee. | from $200/visit |
Our Commitment in Numbers
What clients say
«Had a tricky loading dock repair in our Brooklyn warehouse. The crew was on time, super professional, and the 2-year warranty really sealed the deal for us. No issues since!»
Mark R., Operations Manager«The guarantee on their new dock leveler installation was a big reason we chose them. Everything went smoothly, and it's comforting to know they stand behind their work for so long.»
Sarah P., Logistics CoordinatorFAQ
What exactly does your service warranty cover?
Our service warranty covers defects in materials (parts) for 2 years and workmanship (labor) for 1 year from the date of completion, specifically for the installed or repaired components under normal operating conditions.
How do I make a warranty claim if an issue arises?
Simply contact our customer service line at 555-LOAD-DOC (555-562-3362) or email us at [email protected]. Please provide your original service invoice number. We aim to respond and schedule a diagnostic visit within 24-48 hours.
Is there a guarantee on your preventative maintenance services?
Yes, for our comprehensive preventative maintenance packages, we guarantee an issue-free operation for 6 months following our last service visit, provided all recommended repairs were approved and performed by us.
Contact us
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